Q) DO I NEED TO CREATE A JINAMMI ACCOUNT TO PLACE AN ORDER?
Q) HOW DO I KNOW IF AN ITEM IS IN STOCK?
A) All items are in stock unless there is an out of stock button.
Q) WHAT PAYMENT TYPES DOES JINAMMI ACCEPT?
A) Paypal, Credit Cards: Visa, Master Card, American Express, Bank wiring (contact customer service for this option), COD (valid only in the United States)
Q) IS IT SAFE TO USE MY CREDIT CARD?
A) Indeed, we use TRUSTe Privacy System for safe checkout.
Q) IS MY PERSONAL INFORMATION KEPT PRIVATE?
A) All information you share with us is private and confidential.
To make an order at JINAMMI, you are required to provide us with your full name, e-mail, phone number, address and credit card number with its security code and expiration date.
Q) HOW WILL I KNOW WHEN YOU HAVE RECEIVED MY ORDER?
A) After an order is placed, you will receive an email confirming that your order has been received. This does not mean your order has been accepted. Once your payment details have been approved, the receiving address has been verified, and the item has been located, your order will be accepted and the item will ship.
Q) CAN I ADD AN ITEM TO AN EXISTING ORDER?
A) Because our orders are processed with the utmost speed, we are unable to add additional items after check-out process.
Q) DOES JINAMMI DELIVER TO PO BOXES?
A) Due to shipping restrictions we are unable to ship to post office boxes. We recommend you provide a suitable shipping address where we can obtain a signature on delivery. This address should be your billing or corporate work address.
Q) IS MY PARCEL INSURED AND DO I NEED TO SIGN IT?
A) Your parcel is insured by JINAMMI during the time it is in transit until it is delivered to you. A signature is required for every delivery and it is at this point where the responsibility for the goods delivered is passed to the consignee.
Q) CAN I TRACK MY ORDER?
A) We will send a confirmation email and tracking number once your item ships.
Q) CAN I RETURN A FAULTY ITEM?
A) An item is faulty if it has been received by you in an imperfect condition due to a manufacture defect or shipping. Send us an e-mail about your damaged product and we will get back to you with a shipping label and replace your item. We apologize for the inconvenience.
Q) WILL I RECEIVE A FULL REFUND?
A) Full refunds will be given if an item is damaged on delivery. Duties and broker fees for international shipment are not refundable.
Q) WHY ARE SOME ITEMS LISTED AS MTO?
A) MTO means Make To Order and consists mostly of exotic skins which are freshly acquired from our tanneries and put into production. Please note MTO items take 6-8 weeks to make before shipping.